1111b FAQ — FAQ Complete guide in Bangla

No. Only one account per person is allowed. Opening multiple accounts using the same name, mobile number, email, or device is a violation of 1111b's terms and conditions, and both accounts may be closed.

KYC (Know Your Customer) is the identity verification process. It is mandatory before your first withdrawal. You'll need to submit photos of the front and back of your national ID along with proof of address. Completing KYC right after registration saves you the hassle later.

To change your email or mobile number, contact support and complete identity verification. Your name, password, and other personal details can be updated directly in Account Settings.

To close your account, email [email protected] or submit a request via live chat. Make sure to withdraw any remaining balance before closing. For responsible gaming, self-exclusion is also an option — learn more here।

On the login page, click the "Forgot password?" link. Enter your registered email or mobile number and a reset link will be sent to you. Click the link to set a new password. If you don't receive the email, check your spam folder.

Entering the wrong password too many times will temporarily lock your account. Wait 15–30 minutes or reset your password. If your account was locked for a different reason, contact us via live chat or at [email protected].

2FA adds an extra layer of security to your account. Once enabled, you'll need to enter a one-time OTP sent to your mobile in addition to your password. You can turn it on under Account Settings → Security → Two-Factor Authentication. It's completely free and highly recommended.

Change your password immediately and log out of all devices (this option is available in Account Settings). Then notify us via live chat. With 2FA enabled, unauthorized logins are nearly impossible.

1111b accepts deposits via Mobile Banking, bank transfer, and approved e-wallets. You can see the full list of available methods on the deposit page. Deposits are typically instant across all methods.

The minimum deposit varies by payment method, but generally starts from 100 BDT. The maximum limit depends on your payment provider and account verification status. See the deposit page for full details.

Deposits are usually instant. If your balance hasn't updated, refresh the page. If it still doesn't appear after 5–10 minutes, contact live chat with your transaction reference number. Bank transfers may take a little longer.

1111b does not charge any deposit fees. However, your payment provider may apply a small transfer fee — this is entirely at the third party's discretion and is outside 1111b's control.

Withdrawals are typically processed within 1–24 hours. First-time or large withdrawals may take longer due to additional verification. Bank transfers over weekends may experience delays.

Yes, KYC verification must be completed before your first withdrawal. You will need to submit a national ID and proof of address. Once verified, you won't need to go through the process again for future withdrawals.

Yes, for security purposes withdrawals are generally processed using the same method you used to deposit. This is an internationally recognized standard for anti-money laundering compliance.

The reason for rejection is usually communicated via email or an account notification. Common reasons include: incomplete KYC, unmet bonus wagering requirements, or incorrect bank details. If you're unsure what went wrong, contact live chat for help.

Your welcome bonus will be credited automatically when you make your first deposit after registering. Bonus amount and terms on the Promotions page Details are provided. To withdraw a bonus, you must meet the wagering requirements.

A wagering requirement means you need to place bets totalling a set multiple of the bonus amount before you can withdraw. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to place BDT 20,000 in bets. Requirements vary by bonus — on the Promotions page See details.

Share your referral code. When someone registers using your code and makes their first deposit, you'll receive a bonus. You can find your referral code in Account Settings. Terms and conditions apply.

Missed bonuses generally cannot be claimed after the fact. However, if a bonus was not credited due to a technical issue, contact live chat within 24 hours. For daily and weekly bonuses, make sure to check in regularly Promotions page Check it out.

1111b offers slots, Live Casino, fishing games, table games (baccarat, blackjack, roulette), Sports Betting, and much more. Over 5,000 games from the world's top providers, all on one platform.

Yes, all games on 1111b use independently verified RNG (Random Number Generator) technology. Third-party auditors regularly verify the fairness of results. Each game's RTP (Return to Player) information is available on the game page.

You can bet on 30+ sports including cricket, football, badminton, tennis, basketball, and volleyball. Live betting, pre-match betting, and a wide range of markets are all available. Learn more on the Sports page See details.

After reconnecting, the game should resume from where you left off. For slots and casino games, the outcome of any active round is saved on the server. If you experience any issues, let us know via live chat and we'll review the session log to assist you.

Under the "Responsible Gaming" section in Account Settings, you can set deposit limits, loss limits, and session time limits. Decreasing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period. Learn more Responsible Gaming page See details.

Self-exclusion means voluntarily closing your account for a set period or permanently. You can do this via Account Settings → Responsible Gaming → Self-Exclusion. Once active, all promotional communications will also stop. For more details here।

No. 1111b is strictly for users aged 18 and above. Age is verified at registration and again during the KYC process. If a user is found to be underage, their account will be closed immediately.